Exchanges and Returns Policy

We aim for your complete satisfaction with your online purchase. If you decide to change your mind for any reason, we are more than happy to facilitate a return within a 7-day window from the date of purchase and exchanges up to 14 days from purchase, subject to the following conditions:

• You must provide your original Order Number as proof of purchase.
• The item(s) should be in their original condition and packaging, with tags still attached. Please exercise caution when trying them on any clothes to prevent your Return being rejected. Any returned item that is damaged, marked, stained or without tags, will be rejected as per our Policy.
• Please be aware that health and hygiene regulations prohibit the return of swimwear, hats, accessories and jewellery items.
• Sale items are not eligible for return
• Direct exchanges are exclusively available for customers in the United Arab Emirates and are limited to size exchanges. Otherwise, we will provide you with a store credit to facilitate your repurchase.

Return Process

* Please make sure your items are with tags still attached and in original condition
Any returned item that is damaged , marked ,stained or without tags will be rejected as per our policy.

* Let us know the reason for a return
* Print a return label and place the goods in the original packaging
* We will send you tracking number for the courier to pick up the parcel
* There is flat fee of 40AED for a return, this will be deducted from the purchase price

* upon inspecting the item we will refund the money, expect the return within 7 days depending on the bank

 

You can request return directly from your user account under orders. Also you can initiate a Return, by emailing at support@themoiety.com and we will arrange for a courier to collect the item(s). 

Can I Return Sale or Promotional Items?

Sale items are not eligible for return

Can I Exchange Incorrectly Sized Clothing?

Yes, we offer exchanges for incorrectly sized clothing. Follow the exchange process detailed above to ensure a smooth exchange experience.

Receiving A Refund

Refunds will be processed according to our Returns & Exchanges Policy. Once we receive your returned item and inspect it, we will issue a refund to the original payment method used for the purchase, excluding any original shipping charges. Refunds will be initiated within 7 to 10 working days.

Repeated Returns

We appreciate your understanding that excessive or repeated returns may be subject to review and potential restrictions. In such circumstances, the customer support team will contact you, which could lead to the closure of your Moiety Curation account.

 

If you have any other questions or need further assistance, please don't hesitate to contact us at support@themoiety.com. We're here to make your shopping experience with 'The Moiety Curation' enjoyable and hassle-free.