Delivery & Shipping Options

We offer various shipping options, including standard and expedited delivery. Shipping costs and estimated delivery times will be displayed at checkout.

 

Region	Delivery Options	Cost (AED)
4 Hour Delivery	Same Day (Order before 6pm)	AED 35
Standard Delivery	1-2 Days (Order by 2pm)	AED 25
Free Delivery Above 500 AED	1-2 Days (Order by 2pm)	Free

 

N.B.

- Please be aware that express orders are authorised for unattended delivery at the specified address during the delivery window.

- Kindly note that our courier service is unable to make deliveries to PO Boxes; we kindly request that you provide a residential or business address for your order delivery.

- The calculation and breakdown of international taxes and duties will be provided during the check-out process. In certain areas, it may be necessary to prepay duties and taxes before the shipment is dispatched.

How Can I Track My Order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

Can I Cancel My Order?

Orders can typically be cancelled within a short window of time after purchase if items have not been shipped. Please contact our customer support team as soon as possible to inquire about order cancellation.

Customs Requirements for Your Delivery?

For international orders, please be aware of your country's customs requirements and regulations. Any customs fees or taxes are the responsibility of the recipient.

Shipping Restrictions?

We strive to offer global shipping, but there may be certain locations or countries where we are unable to deliver. Please check our Product pages for information on shipping restrictions.

What Happens If My Package Is Lost or Damaged During Shipping?

In the rare event that your package is lost or damaged during shipping, please contact our customer support team immediately by email (support@themoiety.com) attaching images of the issue. We will work to resolve the issue and ensure you receive your order or a refund.

What If I Receive an Incorrect Item?

If you receive an incorrect item in your order, please reach out to our customer support team within 7 days of receipt so we can rectify the issue. We will arrange for the correct item to be sent to you, and we will cover any return shipping costs for the incorrect item. Please be aware that all items must be returned in the same condition they were received.

Do I Need to Pay Return Shipping?

The need to pay for return shipping may depend on the reason for the return. Please review our Returns & Exchanges policy for details on return shipping costs.

If you have any other questions or need further assistance, please don't hesitate to contact us at support@themoiety.com. We're here to make your shopping experience with 'The Moiety Curation' enjoyable and hassle-free.